- Our Guarantee - REFUNDS If you are not completely satisfied with your purchase please contact us within seven working days to arrange an exchange or refund. All items returned to us must be in original condition, and has not been altered, worn, damaged or used in any way whatsoever. DIAMOND GRADING. All our diamonds are colour and clarity graded prior to setting, this ensures an accuracy not always possible when performed after it is set in the mounting as inclusions can be hidden and colours distorted. VALUATIONS. We engage only JATVAC registered valuers of high standing thus giving you an assurance of accuracy and correctness. GUARANTEE Our jewellery comes with a 12 month guarantee against factory faults. QUALITY We have strict quality controls on our product and engage only highly skilled trades persons. - Delivery Times - We endeavour to ship our orders the same working day when ordered where possible. If alterations are required this may take two to three days. Due to the nature of online shopping being setup for those who want the convenience and savings of in home shopping - internet orders can only be shipped via secure Australia Post. Collection is possible but stricly by appointment only. - Backorders - We always carry on hand a large inventory of ring mounts and loose diamonds and precious stones so that most orders can be processed in a relatively short period of time However at times it is possible that the product you have ordered may be out of stock for the moment hence not immedeately available .This can be due to other orders in process or items placed on hold We endeavour at al times to have items available with in a reasonable period ,usually 7-10 working days. Should this be the case we will inform you immedeately. It is of assistance if you would advice us of a day time contact phone number. - Incorrect Listings - Any website errors in listing of the Product name, description, stone descriptions or pricing of any item displayed on this website is subject to database listings and if listed incorrectly due to human error or software error, will be changed as soon as possbile to be corrected. If a purchase is made of a Item and it has an incorrect Product name, description, stone descriptions or pricing, then Diamond Ring Shop will notify you immediately upon receiving the Order of the incorrect listing. Diamond Ring Shop is not obliged to sell an item listed with incorrect details in any manner and is part of the Online Ordering Purchase Policy that when making a purchase any item can be withdrawn from sale due to being out of stock or incorrectly listed - DISCLAIMER - DISCLAIMER. SHOULD ANY ITEM BE FOUND TO BE INCORRECTLY LISTED WE RESERVE THE RIGHT TO REJECT ANY OFFER TO PURCHASE AND OR TO WITHDRAW ANY ITEM FOR SALE.